Shipping policy

Shipping Policy

 

Thank you for choosing ZYNET! We are committed to providing you with a clear and transparent shipping experience. Please review our policy below.

 

1. Order Processing Times

 

  • All orders are processed within 7 business days (Monday - Friday, excluding holidays) after you receive your order confirmation email.

  • You will receive another notification email, which will include your tracking number, once your order has shipped.

 

2. Shipping Rates & Delivery Estimates

 

We offer Free Standard Shipping on all orders!

  • Estimated Shipping Time: Once your order has been processed and shipped, the estimated delivery time is 14 to 44 business days.

  • Why the Wait? To offer you free shipping and competitive prices, we work directly with international partners and warehouses. This means your order may take a bit longer to arrive, but we promise the wait will be worth it.

  • Please Note: Shipping times are estimates and may vary due to factors beyond our control. These can include customs clearance delays, peak seasons (like Black Friday or Christmas), or disruptions within the local postal service.

 

3. Order Tracking

 

  • As soon as your order ships, we will send you an email with the tracking number.

  • Please allow a few days for the tracking information to become active and show its first update in the carrier's system.

 

4. Lost, Stolen, or Damaged Packages

 

Your peace of mind is our priority.

If you have any issue with your delivery, please contact us immediately at our email zynetpremium@hotmail.com or by phone at 17176936301 for immediate assistance with your case.

  • Damaged Items: If your order arrives damaged, please send photos of the product and the packaging to our email. This is essential for us to manage a replacement or refund.

  • Orders Not Received: If your order has not arrived after the 44-business-day window, please contact us. We will launch an investigation with the shipping carrier. An order is not considered "lost" until this timeframe has passed and tracking confirms it was not delivered.

  • Stolen Packages: ZYNET is not responsible for packages that have been marked as "Delivered" by the carrier but are stolen from your property.

 

5. Incorrect Shipping Address

 

  • It is the customer's responsibility to ensure the shipping address provided at checkout is complete and correct.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, please contact us immediately before the order is processed.

 

6. Contact Us

 

If you have any questions at all about your order or our shipping policy, please do not hesitate to contact us:

Email: zynetpremium@hotmail.com  Phone: 17176936301